Reservation FAQ's
Frequently Asked Questions Answers to our most commonly asked questions about making Reservations
What qualifies someone to be a ServantCARE Guest?
ServantCARE Hospitality Homes are for pastors, missionaries, and ministry leaders. Those in vocational Christian ministry who align with our Statement of Beliefs may make housing requests.
How do I make a housing reservation?
- Go to the Hospitality Homes page, search for the state you need a home in, or search by the filters.
- Select the home and enter the dates you need housing.
- Select 'Request to Book'
- You will be prompted to Sign In. If you have not used our new system, you do not have an account. Select 'Don't have an account? Sign up.'
- If you have used our new site, simply Sign In with your credentials.
- Complete the registration for the site (enter your information, agree to accept messages from our site, and agree to the State of Beliefs).
- Once directed back to the home of your choice, complete the booking request.
- Requesting the booking does not guarantee a confirmed reservation. Once the request is submitted, our Housing Coordinators will be working to confirm your reservation. You will get updates and emails all along the way!
- Once confirmed, you will have all the information needed to experience the ServantCARE Hospitality Home!
- If you have any questions throughout the process, feel free to call us (334.355.3345) or email us ([email protected]) and we would be happy to help.
What qualifies these homes as ServantCARE Hospitality Homes?
Each Hospitality Home has been vetted through a referral and a personal visit by a ServantCARE staff member. They have been deemed a “worthy home” according to Matthew 10. The hosts of these homes desire to use their properties to bless the servants of the Lord.
Can I request multiple locations?
Yes, you can still request multiple locations. You will do this by making a request for each home. If you are making reservation requests that are continuous dates, you will only pay for one $25 Application Fee. You will not be billed the Application Fee for the consecutive requests.
If you have additional questions regarding locations or reservations, you can email [email protected]. We are happy to help!
What if I don’t see the location where I need to stay?
If you do not see a location where you need to stay, most likely we do not have a Hospitality Home there. BUT, we may have someone in that area who is willing to host but is not listed on the website, so please contact us to ask! We do have a list of homes/places not on the website willing to host that we can connect with if it is in the location you are needing.
Also, make sure to check out our Resources page. There are additional places and retreats listed under “Retreats/Furloughs”
What is your refund policy?
If it is necessary for you to cancel a confirmed reservation more than 30 days before the reservation date, we will refund any nightly fee paid. For any cancellation made within 30 days of the reservation date, we will refund 50% of the nightly fee paid. The $25 Application Fee that was paid is nonrefundable.
What if my plans change after I request my reservation?
If your plans change after you make your reservation, please contact us to let us know. We understand that plans change, especially in ministry. We can make adjustments to reservations on our end. Simply email us at [email protected] or the Housing Coordinator who is in touch with you, and we will be happy to make those changes.
Can I return to a home I’ve stayed at before?
If you desire to return to a ServantCARE home you have stayed in before, please do so through ServantCARE. The Guest Agreement covenants that a Host will not be contacted directly for a subsequent visit without going through ServantCARE.
Can I bring my pet?
Pets are not allowed at ServantCARE Hospitality Homes. Some of our hosted homes do have pets of their own, but hosts will not be asked to make accommodations for guests’ pets.
Why are some homes different prices?
ServantCARE’s base payment is $15 per night made to ServantCARE to further the ministry. Some hosts have additional costs that need to be covered for their property. Some of them are also listed on other booking sites at a higher rate. They desire to use their home for ministry as well and offer it to ServantCARE guests at a reduced price. Other homes have a cleaning fee they have to cover. ServantCARE desires to be a blessing to the host and the guest, not a burden. So, some homes you may stay at do have additional fees. Please honor those.
What is the ServantCARE Safeguard?
ServantCARE’s aim has always been to keep costs as low as possible for our Guests. As we continue to expand our housing network, the question of risk management continues to arise from new potential hosts, especially for unhosted homes. After much prayer and discussion on how to navigate this, we've decided to add a risk management platform called the ServantCARE Safeguard to each booking. Starting with reservations made after January 28, 2025, an additional $12 fee will be added to each booking for most of our homes. The fee will remain a flat fee regardless of the length of stay.
ServantCARE recognizes the guests we serve are in no way the malicious type, nor are they reckless. There are times, however, when accidents happen. And when they do, we want to provide a solution to help cover any associated repair costs so there is no added financial burden for hosts.
What if multiple ministry couples want to stay together at the same Hospitality Home?
Multiple ministry couples can stay together at the same Hospitality Home for the desired time. To do so, please list all of the guests on the reservation request. At the bottom of the request form, in the ‘Comments’ section, please list the email addresses of the separate family representatives. Each family will need to be a registered guest with a referral letter and will need to complete the Guest Release and Guest Agreement before the reservation can be confirmed.
When we receive the reservation request, we will reach out to the requester if there are questions.
